How to Recover a “Lost” SessionGlance Audio File

Occasionally an upload may stall or a session may look like it didn’t connect correctly. Before you panic or re-record, you can often confirm that the audio was captured by checking the temporary recording that SessionGlance keeps on your computer while the app is open.

This walkthrough shows you how to locate that local file on Windows and play it for a quick verification check. The goal is not to move or edit the file, only to confirm that the session audio exists and sounds as expected.

Step-by-Step: Find Your Recorded Audio

1. Open the Windows “Run” tool.
   Click in the Windows search bar (bottom-left of your screen) and type run. When the Run system app appears in the results, select it. You can also press Windows key + R on your keyboard as a shortcut.
2. Go to your AppData roaming folder.
   In the Run dialog that appears, you’ll see a field labeled Open. Type %appdata% exactly as written, then click OK. Windows will open a File Explorer window showing your Roaming AppData folder, where many applications (including SessionGlance) store their local data.
3. Open the SessionGlance directory.
   In the AppData\Roaming folder, scroll until you see a folder named SessionGlance. Double-click this folder. You are now inside the main SessionGlance data directory on your machine.
4. Open the records folder.
   Inside the SessionGlance directory, locate the folder called records and open it. This folder contains sub-folders for recordings that are still stored locally. Each of those sub-folders corresponds to a particular patient and session.
5. Find the correct patient ID folder.
   Within records, look for the sub-folder labeled with the Patient ID of the client whose audio you want to check. If you’re unsure which one is correct, you can look at the Date modified column to find the folder most recently updated around the time of your session. Open that patient folder.
6. Open the patient’s staging folder.
   Inside the patient folder you will see at least one text file (such as patient_information) and a folder named staging. Double-click staging. This is where SessionGlance stores the temporary audio file associated with that session while it is being processed.
7. Play the “Patient” MP3 file.
   In the staging folder, look for the Patient MP3 file (for example, Patient.mp3). Double-click the file to open it in your default media player and listen briefly. You should hear the session you just recorded. Confirm that both sides of the conversation are audible and that the audio matches the client you intended to record. Once you’ve verified this, you can close the media player and return to SessionGlance.

Best Practices When Using Local Audio

Remember that this local audio exists only as a temporary safety net while the application is open. To keep your workflow smooth and secure:

• Use the local file only for verification — avoid moving, renaming, or copying it to other locations.
• If you need to troubleshoot an upload, check this folder first, then attempt the upload again from inside the SessionGlance app.
• Make it a habit to confirm that any sessions you’re worried about are present here before closing SessionGlance for the day.