SessionGlance – Windows Installation Guide

This guide walks through installing the SessionGlance Windows application and configuring the Virtual Audio Cable (VB-Audio Cable).

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1. Install the SessionGlance Windows Application

1.1 Download the SessionGlance installer

1. Log into your SessionGlance therapist portal.
2. Select Download App.
3. Choose the Windows version.

1.2 Run the installer

1. Open your Downloads folder.
2. Right-click the installer → Run as administrator.

1.3 Handle security prompts

1. If Windows SmartScreen appears:
   • Select More info → Run anyway.

1.4 Complete installation

1. Follow Setup Wizard instructions.
2. Click Finish.
3. Confirm the SessionGlance icon appears.

2. Launch SessionGlance and Log In

2.1 Open the application

1. Double-click the SessionGlance icon.

2.2 Log in

1. Enter your username and password.
2. Proceed to your dashboard.

3. Virtual Audio Cable (VB-Audio Cable)

The following instructions cover installation, configuration, and troubleshooting for VB-Audio Cable.

Installing and Troubleshooting the Virtual Audio Cable (VB-Audio Cable) for Windows – Step by Step Instructions

3.1 Installing VB-Audio Cable

1. SessionGlance will prompt installation if VB-Audio Cable is not present

When launching the SessionGlance application, if VB-Audio Cable is not installed, SessionGlance will automatically prompt you to install it.

2. SessionGlance will open the installer file

After prompting installation, SessionGlance will open the appropriate VB-Audio installer file for you.

3. Run the installer as administrator

• Right-click the installer file.
• Select Run as administrator.

4. Install the driver

Click Install Driver.

5. Approve the Windows security prompt

When Windows asks if you trust the publisher, choose Allow, Yes, or Install.

6. Restart the computer

A system restart is required to ensure the VB-Audio driver loads correctly.

3.2 Configuring Virtual Audio Cable

To ensure that the virtual audio cable is receiving signal and passing audio correctly, it must be configured within Windows.

1. Open Sound Control Panel

• Right-click Volume icon → Sound settings.
• Select More sound settings.

2. Go to the Recording tab

• Locate CABLE Output or VB-CABLE A/B.
• Right-click → Properties.

3. Enable audio monitoring (Listen)

• Go to the Listen tab.
• Check Listen to this device.
• Select your headphones under Playback.
• Click Apply → OK.

3.3 VB-Audio Cable Troubleshooting

If the embedded video does not load, you can open it directly here: VB-Audio Virtual Cable Troubleshooting Video

These steps ensure that audio from your telehealth application is passing through VB-AUDIO VIRTUAL CABLE and audible in your headphones.

1. Check for muted channels

• Right-click Volume icon → Open volume mixer.
• Ensure:
  • The application using VB-Audio Virtual Cable is not muted.
  • CABLE Input is not muted.
  • Your headphones are not muted.

2. Adjust device volume levels

• Open More sound settings.
• Select CABLE Input or CABLE Output → Properties → Levels.
• Ensure volume is adequate.

3. Reinstall VB-Audio Virtual Cable (If needed)

If audio still does not pass correctly after configuration:

• Uninstall the VB-AUDIO VIRTUAL CABLE device (Device Manager or uninstaller).
• Restart your computer.
• Reinstall the VB-Audio Cable driver.
• Restart again.

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4. Summary

After completing these steps, SessionGlance and VB-Audio Cable should be properly installed and configured. If issues continue, contact the SessionGlance support team and include details about your Windows version and what you see in your audio settings.

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